Delivery & Returns

DELIVERY COSTS

Standard UK delivery £3.99. Free UK delivery on all orders over £50.

European (EU) delivery £5.99. Free European delivery on all orders over £100.

International delivery £12.99. Free International delivery on all orders over £150.

METHOD OF DELIVERY

We use a recorded delivery service for all deliveries so please ensure that there is someone at your delivery address to sign for the parcel.

DELIVERY TIMES

For UK orders, please allow 3-5 working days for delivery.

For European and Rest of the World deliveries, please allow 10 working days for delivery.

RETURNS

At Nancy Dee we are proud of our clothing and want you to be as happy as possible with your purchase.

If you are not completely satisfied with your order, simply return the item with a copy of the documentation to Nancy Dee (Returns), 219 Western Road, Leicester, LE3 0EA within 14 days of receipt, in perfect condition and with all sales tags intact.
Please indicate on the accompanying documentation your reason for return, and remember, your delivery box can be reused!

We highly recommend that you use a recorded delivery service for your own protection as returned goods are considered your responsibility until they reach us.

Please note that for returned items, we will refund the price of the goods but not the delivery charge except in cases where the order was cancelled under the UK Distance Selling Regulations or the entire order was faulty.

If you have received the item as a gift, please be aware that we cannot offer a refund but will provide you with a voucher code which can be applied to a new order.

EXCHANGES

If you wish to exchange your item for a different size or colour, please email us first at webshop@nancydee.co.uk, quoting your invoice number, to check we have the alternative in stock and allow us to reserve the item for you. Delivery is free of charge for exchanged items.
Unfortunately we are unable to offer an exchange for a different product at this time.

FAULTY ITEMS

In the unlikely instance that your product is faulty, please contact us at webshop@nancydee.co.uk, quoting your invoice number, details of the fault, and whether you would prefer a refund or replacement. We will then email you full instructions for how to return it.

INTERNATIONAL SHIPMENTS

Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel. We have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you may want to contact your local customs office for further information. These charges are non-refundable if the item is returned.

DISTANCE SELLING REGULATIONS

Under the Distance Selling Regulations EU customers have the right to cancel their purchase. Order cancellations must be made in writing within 7 working days of receiving your order, and can be sent by e-mail to webshop@nancydee.co.uk, quoting your order number. In this case, we will provide a full refund but you must return the cancelled item(s) to us. If we do not receive the cancelled item(s) back, we may arrange to have them collected at your cost.

This returns policy does not affect your statutory rights.